ASA Online Privacy Policy

  1. Introduction

This Privacy Policy sets out how ASA Online (“ASA Online”, “we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit our website at https://asaonline.com.au/ or interact with us in store, by phone, email, social media, or other channels.
We are committed to managing personal information in an open and transparent way and to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) where they apply to our business.

By using our website, purchasing our products, or engaging our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

  1. Contact details

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Business name: ASA IT Services
  • Website: https://asaonline.com.au/
  • Email: info@asaonline.com.au
  • Phone: 0490 502 154
  • Postal address: L1, 11-17 Swanson Ct, Belconnen
  1. What personal information we collect

The types of personal information we collect and hold will depend on how you interact with us but may include:

  • Identity details: name, username, and account login details.
  • Contact details: email address, phone number, billing and shipping address.
  • Order details: products purchased, order history, payment method (note: card details are usually processed by our payment providers, not stored by us).
  • Support information: details you provide when you contact us for repairs, technical support, or customer service.
  • Device and usage information: IP address, browser type, device type, pages viewed, and other analytics data collected through cookies or similar technologies.
  • Marketing preferences: your subscription status and communication preferences for newsletters and promotions.

We generally do not collect sensitive information (such as health information) and will only do so with your consent or as otherwise permitted by law.

  1. How we collect personal information

We may collect personal information in a variety of ways, including:

  • Directly from you when you:
    • create an account on our website
    • place an order or request a quote
    • book a repair or service
    • contact us by phone, email, contact form, or social media
    • subscribe to our newsletter or marketing communications.
  • Automatically when you use our website, via:
    • cookies and similar technologies
    • website analytics tools that measure traffic, performance, and usage patterns.
  • From third parties, such as:
    • payment processors
    • delivery/courier partners
    • online marketplaces or platforms where we list products (if applicable).

You may choose to interact with us anonymously or using a pseudonym where lawful and practicable; however, if you do not provide certain information, we may not be able to process your order or provide certain services.

  1. Why we collect and use personal information

We collect, hold, use and disclose personal information for the following purposes:

  • To process orders and deliver products and services.
  • To manage your account, including order history, invoices, and warranty claims.
  • To provide computer repair and technical support services.
  • To respond to your enquiries, feedback, or complaints.
  • To send you important notifications, such as order updates, service updates, or changes to our terms and policies.
  • To send marketing communications (such as newsletters, promotions, or product updates) where you have opted in, or as otherwise permitted by law.
  • To improve our website, products, and services through analytics, testing, and optimisation.
  • To detect and prevent fraud, abuse, or security incidents.
  • To comply with legal obligations or respond to lawful requests from government or regulatory authorities.

We will only use your personal information for the primary purpose for which it was collected, for related secondary purposes that you would reasonably expect, or as otherwise permitted or required by law.

  1. Disclosure of personal information

We may disclose your personal information to third parties in connection with the purposes set out above, including:

  • Service providers that help operate our business, such as:
    • payment processors and banks
    • website hosting and IT service providers
    • email and marketing platforms
    • couriers and logistics providers.
  • Professional advisers, such as accountants, auditors, or lawyers.
  • Government agencies or law enforcement, where required or authorised by law.
  • Any other third parties where you have authorised us to do so.

We require our service providers to handle personal information in a way that is consistent with the Australian Privacy Principles and this Privacy Policy, where reasonably practicable.

  1. Overseas disclosure

Some of our service providers or the systems they use may be located outside Australia or store data in overseas data centres (for example, email, hosting, or analytics providers).
Where reasonable, we will take steps to ensure that any overseas recipients handle personal information in accordance with the Australian Privacy Principles or a law or scheme that offers a similar level of protection.

If we become aware that your personal information is likely to be disclosed to a particular country or region, we may update this Privacy Policy to identify those countries.

  1. Cookies and website analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our site.

Cookies may:

  • remember your preferences or cart contents
  • help us understand how visitors use our website
  • support security and fraud prevention
  • assist with marketing and remarketing activities.

You can usually configure your browser to reject cookies or notify you when a cookie is being set, though this may affect the functionality of our site.
We may use third‑party analytics tools to collect data about website usage, but this data is typically aggregated and does not personally identify you.

  1. Direct marketing

We may use your personal information (such as your name and email address) to send you direct marketing communications about our products, services, promotions, and news.

  • You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details in section 2.
  • Even if you opt out of marketing, we may still send you non‑marketing messages related to your orders, account, or service updates.

We do not sell your personal information to third parties for their own marketing purposes.

  1. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Measures may include:

  • physical security for any hard copy records
  • secure storage of electronic records with access controls
  • use of reputable hosting and payment providers
  • regular updates and security measures on our website and IT systems.

Despite our efforts, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach that is likely to result in serious harm, we will assess and respond in accordance with our legal obligations (including the Notifiable Data Breaches scheme, if applicable).

  1. Access to and correction of personal information

You have the right to request access to personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out‑of‑date, incomplete, irrelevant, or misleading.

To make a request:

  • Contact us using the details in section 2.
  • We may need to verify your identity before granting access or making corrections.
  • In most cases, we will provide access or make the requested correction within a reasonable time and at no charge, unless a lawful exception applies.

If we refuse your request for access or correction, we will explain why (where reasonable) and how you can complain about the decision.

  1. Retention and destruction of personal information

We keep personal information for as long as it is needed for the purposes for which it was collected or as required by law.

When personal information is no longer required, we will take reasonable steps to destroy or de‑identify it, subject to any legal obligations to retain records (for example, tax or accounting requirements).

  1. Links to other websites

Our website may contain links to other websites that are not operated or controlled by us.
We are not responsible for the privacy practices of those third‑party sites and encourage you to review their privacy policies before providing them with your personal information.

  1. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details in section 2.

  • Please include your name, contact details, and a description of your concern.
  • We will investigate your complaint and respond to you within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au
  • Phone: 1300 363 992
  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
The latest version will always be available on our website, and we encourage you to review it periodically.