ASA Online Shipping Policy
This Shipping Policy explains how ASA Online (“we”, “our”, “us”) processes, dispatches and delivers orders placed through asaonline.com.au. By placing an order with us, you agree to the terms set out below.
Where we ship
We currently ship orders to addresses within Australia only.
We can deliver to most metro, regional and rural areas, but some remote locations may be excluded or may have limited services or longer delivery timeframes.
We do not deliver to international addresses, freight forwarders, or to PO boxes where the carrier does not support this service.
If we cannot deliver to your address after you place an order, we will contact you to discuss alternatives or arrange a cancellation and refund.
Shipping methods and costs
Shipping options and charges are displayed at checkout before you complete your purchase.
Shipping fees are calculated based on factors such as destination, parcel size, weight and selected service (for example, standard or express where available).
From time to time, we may offer free or discounted shipping promotions; any conditions (such as order minimums or exclusions for bulky items) will be clearly stated at checkout and on promotional materials.
Order processing times
Orders are usually processed and dispatched within 1–2 business days after full payment is received, excluding weekends and public holidays.
Orders placed after our daily cut‑off time (if stated at checkout) or during peak periods (for example, Christmas, major sales events) may take longer to process.
Custom‑built PCs or special‑order items may have longer processing times; any additional lead times will be indicated in the product description or communicated to you after you place your order.
Delivery timeframes
Delivery timeframes will depend on your location and the shipping method selected. As a guide only:
ACT and NSW metro: approximately 1–4 business days from dispatch.
Other metro areas (e.g. VIC, QLD, SA): approximately 2–6 business days from dispatch.
Regional and remote areas: approximately 3–10 business days, and in some cases longer.
These are estimates provided by our delivery partners and are not guaranteed delivery dates. Delays can occur due to factors outside our control, such as severe weather, carrier network issues, public holidays or peak periods.
If you have not received your order within a reasonable time after the estimated delivery date, please contact us so we can investigate with the carrier in line with our obligations under the Australian Consumer Law.
Click & collect (if offered)
If we offer a click & collect option at checkout:
You will receive a notification (for example, email or SMS) when your order is ready to collect.
You must bring photo identification and your order confirmation when collecting.
Orders not collected within the specified time may be cancelled or returned to stock; we will contact you before taking any action.
If click & collect is not available for your order or location, this option will not appear at checkout.
Tracking and delivery
Most orders are shipped with tracking. Tracking details will be provided by email or in your account once your order has been dispatched.
Some low‑value or letter‑sized items may be sent without tracking where this is the only practical or cost‑effective method available; any such exceptions will be indicated at checkout where possible.
Depending on the service and carrier, your parcel may be:
delivered to your address and left in a safe place,
delivered and a signature obtained, or
carded for collection at a local post office or depot.
For high‑value orders, we may require a signature on delivery for security. If no one is available to sign, the carrier may leave a card with instructions for re‑delivery or collection.
Authority to leave
In some cases, you may be able to provide “authority to leave” (ATL) at checkout, authorising the carrier to leave your parcel in a safe place at the delivery address.
When ATL is provided and the carrier confirms delivery, risk of loss passes to you once the parcel is left at the nominated address.
If you do not provide ATL or the carrier considers the location unsafe, a card may be left and your parcel taken to a local collection point.
Risk, loss and damaged items
We remain responsible for ensuring your order is delivered within a reasonable time and in acceptable condition, as required by the Australian Consumer Law.
If your order arrives damaged, appears to be missing items, or has not arrived:
Please contact us as soon as possible, ideally within 7 days of the estimated delivery date or of receiving your parcel.
Provide your order number, photos of any damage and packaging, and a description of the issue.
We will liaise with the carrier to investigate and will keep you informed of the outcome.
Where goods are lost or damaged in transit, and once any investigation required by the carrier is completed, we will arrange a repair, replacement or refund in line with our obligations under the Australian Consumer Law and our Refund Policy.
Incorrect address and failed delivery
Please check that your delivery address is complete and correct before submitting your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, we may need to charge an additional shipping fee to resend it.
If the parcel cannot be delivered and is not returned to us, this may limit the remedies available; we will always act reasonably and in accordance with the Australian Consumer Law when assessing what we can do in these circumstances.
Dangerous and restricted items
We comply with Australia Post and courier guidelines regarding prohibited and dangerous goods (for example, certain batteries, chemicals or other restricted items). If an item cannot legally or safely be shipped, we will not accept the order or will cancel and refund any affected part of your order.
Changes, delays and communication
If we become aware of a significant delay or issue affecting your order, we will contact you using the details provided at checkout to explain the situation and discuss options (for example, alternative products, partial shipments or refunds). Clear communication helps us minimise the risk of breaching the Australian Consumer Law’s requirements regarding delivery within a reasonable time and misleading or deceptive conduct.
Your consumer rights
Nothing in this Shipping Policy limits or excludes any rights, guarantees or remedies you have under the Australian Consumer Law or any other law that cannot be lawfully excluded. If there is any inconsistency between this policy and your rights under the ACL, your statutory rights will prevail.
Contact us
If you have any questions or concerns about shipping, delivery or an existing order, please contact us:
Phone: 0490 502 154
Email: info@asaonline.com.au
Contact form: via our “Contact Us” page
We recommend keeping a copy of your order confirmation and any shipping or tracking communications for your records